When it comes to investing in machinery and equipment for your frame or truss production, a number of factors are normally part of the decision making - what efficiencies will this product provide, what pain points does it need to alleviate, how will it aid my growth or overall profits, how long will it take for the machine to have paid for itself?
But is service and support part of your decision making? If it isn’t, we would recommend you add this to your criteria when making a decision (not leaving it until after the machine is in your factory) and here are the benefits of doing just that.
The importance of machinery service
There are a number of reasons why machinery service should be part of your decision making, with some even going to the extent of saying it’s just as important as the machine itself!
When it comes to manufacturing, the wish of customers is for machinery to never break down and never need parts replacing. Unfortunately, the reality is that machines regardless of their quality, can break down and parts over time will need replacing. So, it’s better plan for this and make sure you’re well supported in your machinery purchases.
Machinery servicing has a number of benefits including:
- Extends the life of the equipment, reducing the need to purchase new/replacement equipment
- Reduces downtime and delays in your production, allowing machines to run without unplanned interruptions
- Enables more efficient operations within your manufacturing factory
- Minimizes the need for costly repairs due to negligence and allows you to spot any issues where they are ‘small’ and easier and more cost effective to resolve.
In particular, we recommend you consider the following areas of service in your machinery purchase decision making.
Regular preventative maintenance
Having regular maintenance on your machinery and equipment reduces the chance of unnecessary downtime and extends the life of the machinery - thereby saving you time and money. Also, by maintaining your equipment you minimize the risk of operator injury due to worn or faulty equipment.
High performance machinery like we have at Spida needs to be properly maintained and serviced to guarantee optimum performance. We offer regular preventative maintenance of your machinery to ensure it is running efficiently, reliably and safely. We offer one, three, six and twelve-month service plans depending on the type of machine and how often it is being used. We understand that when your machine is not running, this is costly for you, that’s why we schedule these maintenance visits in advance. By planning ahead, it also means we can have back up parts in place or standby and can be ahead of any queries that may arise, allowing the machine to keep purring along.
Alternatively, for customers who are not on a plan, a prepaid one-time service can be scheduled for you. There’s also ongoing maintenance and checks that you can do yourself too – daily, weekly and monthly, to ensure optimal performance of your Spida machine. The details of these service regimes are included in our machinery manuals.
Replacement Parts
When you first purchase your machinery and equipment everything is new and working as expected. However, over time with the constant use in your factory and general wear and tear, there will be a need to replace some parts. When this time comes, you want the process to order and receive the parts to be simple, straight forward and quick.
At Spida, this process is easy and streamlined. Simply contact our service team on usasupport@spida.com and they will take care of you!
Response, Service and Support
Another key area of service to consider is the communication channels and how much support you will receive. A company may boast it has a service team, but if they never answer their phone or respond to emails, how much support is that?
We pride ourselves on having a local, ‘boots on the ground’ service and support team, allowing us to respond to your needs as quickly as possible. While machinery is what we provide, it’s people and relationships which are at our core – we’re just a phone call or email away. In fact, we also offer Machinery Support and Technical Support Agreements, so you can choose from different levels of annual service.
We’ve got a very experienced and capable team within the U.S, as well as our wider support family of technicians in New Zealand and Australia, so we can always provide the local support our customers need. The great depth and combined experience of our local team means we have availability when you need it. You’re able to plan ahead for installation dates and schedule in services runs. Our vehicles are also well equipped with materials, making our servicing and maintenance work very efficient.
Moreover, our machinery technicians have the ability to dial in to a networked machine and diagnose any software glitches or anomalies. This provides you with prompt and efficient support, so you can be back using your machine as quickly as possible.
Supporting our customers so they can get optimal performance out of their Spida machines is a priority for us.
It’s Spida from Start to Finish
When you choose Spida Machinery, you’re guaranteed we’ve involved every step of the way. From the production of the machinery, to the programming, to the installation and training, through to service and support, this all happens by our Spida team. This means we have complete transparency and knowledge of the full end-to-end solutions we’re providing you. This allows us to provide the ultimate support to our customers.
When you invest in machinery, we encourage you to consider service in your decision making given the number of benefits it provides. We make high quality precision machinery for the structural building components industry and we know our customers expect and deserve the same level of quality for servicing, maintenance and support. We understand that. That’s why we have a dedicated team to take care of all your machinery needs.
Our comprehensive service team across the globe highlights the importance we place on working with our customers and providing you the best experience! We offer great value servicing contracts which will benefit your machines and your operators - including maintenance, technical support and training.
