Frequently Asked Questions

Do you have local service and support or is it based offshore?

Yes we do! We pride ourselves on having a local team in America for your mechanical, technical and software needs. This team is backed up by a global service and support team in New Zealand and Australia too.

Does each piece of Spida machinery come with a warranty?

Yes, each Spida machine comes with a 12-month warranty from the date of installation. The warranty clearly explains what is included and excluded within that warranty.

Where do I find the operators manual for the Spida machine I purchased?

When you purchase a machine with us, we’ll load the Operators Manual to the PC associated with the machine. However, should you wish to have another copy of the manual, you can always download this from our website. Go to our Servicing & Maintenance page and choose the manual for your machine.

Do the machines require much maintenance?

Like anything in life, the more you look after something the longer it will last, and machinery is no different. To get optimal performance from a Spida machine we recommend you follow a preventative maintenance schedule. This includes maintenance and checks you can do yourself on a daily, weekly and monthly basis (as outlined in your service regime in the machine’s manual), as well as an onsite maintenance visit from one of our technicians. We offer one, three, six and twelve-month service plans depending on the type of machine you have and how often it is being used.

How do I know whether I should download the latest software upgrade or not?

This is a good question and unfortunately the answer is ‘it depends’. When an upgrade is available, we email our customers with details about the upgrade and what changes or benefits it will be introducing. However, depending on how your machine has been set up for your purposes and what the software upgrade involves, determines whether you should or shouldn’t upgrade. If in doubt, please contact us at usasupport@spida.com

If I have a software query, can you answer this over the phone or does that require a site visit?

We’re able to do this without a site visit. We have the ability to log in remotely to a networked machine and diagnose any software glitches or anomalies. The great thing about our suite of software is that it's been tailor made for our range of machinery, and our team's knowledge of the software is robust. This means if you own more than one Spida machine you’re not having to learn new software for each machine, and our team’s knowledge is robust.

How do I get details of the latest software?

To access this information please contact our team directly at usasupport@spida.com and they can help with any details you require.

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